FAQ

Getting Started Issues

Account and Authentication

Problem: Email Verification Not Received

Solutions:

1. Check Spam/Junk Folders: Verification emails often filtered as spam
2. Verify Email Address: Ensure correct email address was entered
3. Request New Verification: Use "Resend Verification" option if available

Problem: Password Reset Not Working

Solutions:

1. Check Email Folders: Look in spam, promotions, and junk folders
2. Try Different Browser: Clear cache or use incognito/private mode
3. Contact Support: For account recovery assistance mail at contact@prode.ai

Problem: Login Failures

Solutions:

1. Verify Credentials: Double-check email and password combination
2. Password Reset: Use password reset if uncertain about password
3. Browser Issues: Clear cache, cookies, or try different browser

Git Integration Issues

Connection Problems

Problem: Git Provider Connection Fails

Solutions:

1. Re-authorize Provider: Disconnect and reconnect Git provider
2. Check Permissions: Verify account has access to repositories
3. Organization Access: Ensure organization access granted if needed

Problem: Repositories Not Visible

Solutions:

1. Refresh Repository List: Use refresh function to update list
2. Check Repository Permissions: Verify access to specific repositories
3. Workspace/Organization/Group Access: Ensure proper workspace, organization, or group connections
4. Repository Type: Confirm repositories contain supported languages

Problem: GitLab Connection Issues

Solutions:

1. OAuth Scopes: Ensure your GitLab OAuth token has read_repository, read_api, and read_user scopes
2. PAT Permissions: If using a Personal Access Token, verify it has the required scopes
3. Group Access: Ensure you have access to the GitLab groups you want to connect
4. Re-authorize: Disconnect and reconnect the GitLab provider

Problem: Azure DevOps Connection Issues

Solutions:

1. PAT Permissions: Verify your Personal Access Token has Code (Read) and Project and Team (Read) permissions
2. Organization Name: Double-check the organization name is correct
3. Token Expiry: Ensure the PAT has not expired
4. Re-connect: Try disconnecting and reconnecting with a fresh PAT

MCP Integration Issues

Connection Problems

Problem: MCP Integration Not Working

Solutions:

1. Verify Configuration: Check JSON syntax and file location
2. Restart Application: Restart coding assistant after configuration
3. Token Validation: Verify MCP token is correct and current
4. Network Access: Ensure network allows MCP communication

Problem: Cursor Integration Issues

Solutions:

1. Configuration File Location: Verify ~/.cursor/mcp.json exists and is readable. See the MCP server setup.
2. JSON Validation: Check configuration file syntax
3. Restart Cursor: Close and reopen Cursor completely
4. Manual vs Deep Link: Try manual configuration if deep link fails

Problem: Github Copilot Integration Issues

Solutions:

1. Project Configuration: Ensure .vscode/mcp.json in project root. See the MCP server setup.
2. Reload Window: Use "Developer: Reload Window" in VS Code
3. Extension Check: Verify GitHub Copilot extension is active
4. Configuration Validation: Test configuration syntax and token

Problem: Windsurf SSE Issues

Solutions:

1. Directory Creation: Ensure ~/.codeium/windsurf/ directory exists. See the MCP server setup.
2. SSE Support: Verify network supports Server-Sent Events
3. Firewall Settings: Check firewall allows SSE connections
4. Restart Agent: Restart Windsurf agent after configuration

Problem: Claude Code Integration Issues

Solutions:

1. Configuration File: Verify ~/.claude.json exists and contains the correct MCP server configuration. See the MCP server setup.
2. JSON Validation: Check configuration file syntax is valid JSON
3. Token Validation: Verify the MCP token is correct and current
4. Restart Claude Code: Restart Claude Code after making configuration changes

Billing and Account Issues

Payment Problems

Problem: Payment Failures

Solutions:

1. Payment Method: Verify credit card or payment method is valid
2. Bank Authorization: Check with bank for declined transactions
3. Payment Failed: Try different payment method or retry with existing payment method

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For additional help, contact support at contact@prode.ai