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Troubleshooting Common Issues

Comprehensive guide to resolving common problems with CuriousBox AI platform, from setup to daily usage.

Getting Started Issues​

Account and Authentication​

Problem: Email Verification Not Received​

Solutions:

  1. Check Spam/Junk Folders: Verification emails often filtered as spam
  2. Verify Email Address: Ensure correct email address was entered
  3. Request New Verification: Use "Resend Verification" option if available

Problem: Password Reset Not Working​

Solutions:

  1. Check Email Folders: Look in spam, promotions, and junk folders
  2. Try Different Browser: Clear cache or use incognito/private mode
  3. Contact Support: For account recovery assistance mail at contact@curiousbox.ai

Problem: Login Failures​

Solutions:

  1. Verify Credentials: Double-check email and password combination
  2. Password Reset: Use password reset if uncertain about password
  3. Browser Issues: Clear cache, cookies, or try different browser

Git Integration Issues​

Connection Problems​

Problem: Git Provider Connection Fails​

Solutions:

  1. Re-authorize Provider: Disconnect and reconnect Git provider
  2. Check Permissions: Verify account has access to repositories
  3. Organization Access: Ensure organization access granted if needed

Problem: Repositories Not Visible​

Solutions:

  1. Refresh Repository List: Use refresh function to update list
  2. Check Repository Permissions: Verify access to specific repositories
  3. Workspace/Organization Access: Ensure proper workspace connections
  4. Repository Type: Confirm repositories contain supported languages

MCP Integration Issues​

Connection Problems​

Problem: MCP Integration Not Working​

Solutions:

  1. Verify Configuration: Check JSON syntax and file location
  2. Restart Application: Restart coding assistant after configuration
  3. Token Validation: Verify MCP token is correct and current
  4. Network Access: Ensure network allows MCP communication

Problem: Cursor Integration Issues​

Solutions:

  1. Configuration File Location: Verify ~/.cursor/mcp.json exists and is readable
  2. JSON Validation: Check configuration file syntax
  3. Restart Cursor: Close and reopen Cursor completely
  4. Manual vs Deep Link: Try manual configuration if deep link fails

Problem: Github Copilot Integration Issues​

Solutions:

  1. Project Configuration: Ensure .vscode/mcp.json in project root
  2. Reload Window: Use "Developer: Reload Window" in VS Code
  3. Extension Check: Verify GitHub Copilot extension is active
  4. Configuration Validation: Test configuration syntax and token

Problem: Windsurf SSE Issues​

Solutions:

  1. Directory Creation: Ensure ~/.codeium/windsurf/ directory exists
  2. SSE Support: Verify network supports Server-Sent Events
  3. Firewall Settings: Check firewall allows SSE connections
  4. Restart Agent: Restart Windsurf agent after configuration

Billing and Account Issues​

Payment Problems​

Problem: Payment Failures​

Solutions:

  1. Payment Method: Verify credit card or payment method is valid
  2. Bank Authorization: Check with bank for declined transactions
  3. Payment Failed: Try different payment method or retry with existing payment method

For additional help, contact support at contact@curiousbox.ai

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